Information We Collect

• We collect personal and usage information when you:

  • Register for a course or event
  • Subscribe to our mailing list
  • Contact us by email or through our website
  • Participate in live Zoom sessions or surveys
• Types of personal data we collect include:
  • Full name
  • Email address
  • Country/region of residency
  • Language proficiency level
  • Payment and billing information (processed securely through third-party platforms)
  • Zoom attendance data (dates, duration, engagement)
  • Course feedback, self and peer-evaluation information, and/or comments
  • Recording for final performance evaluations and feedback

    We do not knowingly collect data from children or individuals under the age of 18.
    
    

• Enroll you in the correct course level and schedule
• Send updates and reminders about your course
• Improve course materials and learning experience
• Process payments and refunds
• Provide technical support and respond to inquiries
• Send promotional and informational emails (you can opt out anytime)
• Assess students’ performance throughout classes and assessment tasks
• We do not sell or rent your personal information to third parties.

• Class Recordings
  • For the convenience of students who are absent or would like to review lessons, live sessions may be recorded. These recordings may include participants’ video, audio, and shared content. Recordings are shared only with enrolled students through secure links and are not intended for public distribution.
  • Students are strictly prohibited from downloading, sharing, publishing, or otherwise distributing class recordings. Unauthorized use may result in disciplinary action or termination of access.’
    
    

How We Store and Protect Your Data
Your data is securely stored using encrypted cloud services and access is restricted to authorized staff and instructors only. We use appropriate security measures, including:

• Secure servers and password-protected systems
  
• Encrypted payment processing (via Stripe, PayPal, or your local provider)
  
• Regular backups and software updates
  

Despite our efforts, no system is 100% secure. We encourage users to use strong passwords and report any suspicious activity.

Third-Party Services
We may share limited data with trusted third-party tools that help us operate effectively:

• Zoom – to host live sessions
• Google Forms/Sheets, classroom – to collect feedback or registration data
• Email platforms (e.g., Mailchimp) – to send announcements
• Payment processors (e.g., Stripe, PayPal) – to process your transactions
  

These services have their own privacy policies and comply with industry-standard data protection measures.

Cookies & Website Analytics
Our website may use cookies to improve user experience and track general traffic data (such as page visits, device type, and location). You can manage cookie preferences in your browser settings.

We may also use tools like Google Analytics to understand visitor behavior. This data is anonymized and used only to improve our services.

Data Retention
We retain your data only as long as necessary for:

• Course delivery and completion
• Tax and legal compliance
• Internal analysis and reporting
  

You may request that we delete your data at any time via email at bear.lessons@gmail.com. Please write “Request for Data Deletion” on the email title with your name. We may require further details to ensure your identity and clarification on how deleting your information may affect future assessment.

Your Rights
You have the right to:

• Access the personal data we hold about you
• Correct or update your information
• Request deletion of your data
• Withdraw consent for communications
  

To exercise your rights, please contact us at bear.lessons@gmail.com.

Updates to This Policy
We may revise this Privacy Policy from time to time. When we do, we will:

• Update the effective date at the top
• Notify you via email (if you’re a current student)
• Post the updated version on our website
  

We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests related to your data, you can reach us at:

bear.lessons@gmail.com